Refund policy
Return & Exchange Policy
Due to the personal-care nature of our products, returns or exchanges are only accepted in cases where the product arrives damaged, broken, defective, leaking, or different from the item ordered.
Please inspect your order immediately upon delivery and contact us within 48 hours if you notice any damage or defect. Please provide clear photos of the product and packaging, and a video of the package opening may be requested for damaged or leaking items.
Returns or exchanges are not accepted due to a change of mind, personal preference, or simply not liking the fragrance or scent of the product.
For hygiene and safety reasons, opened or used products cannot be returned or exchanged.
If your return or exchange request is approved, we will arrange the appropriate solution, such as a replacement or refund, depending on the case.
To report a damaged, defective, or incorrect item, please contact us at:
larocare6@gmail.com